1. Introduction

We, Osme Spices, are committed to protecting the privacy and personal data of users of our website. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

2. Information We Collect

We may collect the following types of personal data:

• Identity & Contact Information: name, address, email, phone number

• Order & Transaction Data: order history, payment details (not full card data unless via gateway), delivery address

• Usage Data: browsing behavior, pages viewed, IP address, device information, cookies

• Communications Data: any messages, feedback, customer service interactions

• Optional Data: preferences, optional survey or marketing data, if you choose to provide

3. Use of Information

We may use your data for:

• Processing and fulfilling your orders

• Communicating with you about orders, offers, updates

• Improving our products, services, and website experience

• Marketing and promotional purposes (only with your consent where required)

• Fraud prevention, security, compliance

• Data analytics and research

4. Disclosure & Sharing

We may share your data with:

• Logistics / courier partners (for delivery)

• Payment gateway / banks (for payment processing)

• Service providers (e.g. IT, email services, analytics) under confidentiality obligations

• Legal or regulatory authorities if required by law or to enforce our rights

We do not sell your personal data to third parties.

5. Security

We use appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

6. Cookies & Tracking Technologies

We use cookies, web beacons, log files, and similar technologies to collect usage data, improve our website, provide personalized content, and measures. You have the option to reject or disable cookies via your browser settings, though that may impact your experience.

7. Retention

We retain your personal data only as long as necessary for the purposes for which it was collected, or to comply with legal obligations. After that, we securely delete or anonymize it.

8. Your Rights

You have certain rights regarding your personal data, including:

• Right to access your personal data

• Right to correct or update inaccurate or incomplete data

• Right to erase (delete) data, subject to legal or business requirements

• Right to object or restrict processing

• Right to data portability

• Right to withdraw consent (where processing is based on consent)

• Right to lodge a complaint with a data protection authority

If you wish to exercise any of these rights, contact us at [email address].

9. Children

Our website is not intended for users under 18 years of age. We do not knowingly collect personal data from children.

10. Changes to Privacy Policy

We may update this policy from time to time. We will notify via prominent notice on our Website or by email. The updated version will be effective from the date posted.

11. Contact Us

If you have any questions, requests, or complaints about this Privacy Policy or our data practices, you may contact us at:

• Email: info@osmespices.com 

• Address: Osme Spices, Achakkada, Kerala

• Phone: : +91 98158 63070